01 Independent chatbot audits
DECOY sends controlled synthetic customers through your chatbot to reveal where the experience loses revenue, delivers bad information, or erodes trust.
No SDK. No backend access. We test the live customer experience.
“We’re ready to go ahead. What happens next?”
“You can find more information about our packages online.”
HIGH · SYSTEMIC · REVENUE
A ready customer was returned to information instead of progressed to a sale.
02 The blind spot
Your analytics show that the chatbot responded - not whether it understood, answered correctly, converted the lead, or knew when to escalate.
DECOY evaluates what the customer actually experienced.
Illustrative comparison — not client performance data
03 Journey performance
As customers move closer to a purchase or resolution, their intent changes. The audit follows that evolution across four end-to-end stages.
01
Can an undecided visitor understand the options?
02
Can the chatbot make and explain a useful recommendation?
03
Can it recognise purchase intent and progress the opportunity?
04
Can it resolve the issue or escalate cleanly to a human?
Illustrative report format. Scores do not represent a named client.
04 Business consequence
Three executive lenses. One customer experience.
R / 01
Does your chatbot recognise commercially valuable visitors and move them toward a purchase, booking, demo, or qualified conversation?
A / 02
Are the answers correct, consistent with published information, and free from invented policies, prices, or commitments?
T / 03
Does your chatbot handle objections, uncertainty, context, and human escalation without frustrating or misleading the customer?
05 Evidence standard
DECOY’s core analytical value is the transcript-to-finding specimen: a structured path from observation and evidence to consequence, action, and verification.
“The Enterprise plan looks right for our team of 40. Can you walk me through onboarding and next steps?”
“Our Enterprise plan is very popular. You can learn more in the Help Centre. Is there anything else I can help with?”
HIGH · SYSTEMIC · REVENUE
The customer selected a tier, gave team size, and asked for next steps. The chatbot returned a passive link and attempted to close the conversation.
06 Signature metric
Aggregate performance can look healthy while high-value customers experience critical failures. DECOY captures both.
Illustrative DECOY report treatment
07 Claim ledger
DECOY cross-checks chatbot statements against published client information and separates what is verified from what is contradicted or cannot be substantiated.
€89 / month
€59 / month
/pricing
CONTRADICTED
48 hours
48 hours
/terms §4.2
VERIFIED
99.9%
No public SLA
UNVERIFIABLE
Illustrative examples only. Real findings cite client-specific authoritative sources.
08 Before / after proof
Every case study is anchored in controlled evidence, with a clear distinction between observed results and outcomes not yet validated by an external Re-Audit.
BEFORE / AUDIT
BASELINE PENDING FIRST PUBLISHED CASE
INTERVENTION / OPTIMIZE
CHANGES DOCUMENTED
AFTER / RE-AUDIT
RESULTS PUBLISHED ONLY WHEN MEASURED
09 Method
DECOY is a specialist service - not software your team has to install, configure, or learn.
Controlled synthetic personas tailored to your products, buyers, and known commercial concerns.
Custom generated personas complete multi-turn journeys in the public customer interface, just like a real visitor.
Responses are scored, reviewed, and checked against authoritative published information.
Leadership sees the verdict & delivery teams get transcript evidence and verification conditions
30 seconds Executive verdict
5 minutes Findings and priorities
30 minutes Evidence and methodology
10 Ways to work with DECOY
Four controlled customer journeys, tailored synthetic customers, factual verification, systemic findings, Customer Experience Floor analysis, actionable recommendations, and an executive findings presentation.
A focused engagement that converts Audit findings into specific behavioural changes and practical fixes, then verifies their impact through Re-Audit.
Periodic outside-in testing against an established baseline to detect regressions after pricing, content, model, knowledge-base, or platform changes.
AUDIT → OPTIMIZE → RE-AUDIT → ASSURANCE
11 Non-invasive preflight
Share the website URL. We’ll manually review whether the live experience is suitable for controlled testing. No messages are sent during this check.
Synthetic customer testing evaluates controlled, multi-turn sample journeys across key funnel stages rather than every possible conversational permutation. It provides an empirical diagnostic baseline without replacing internal telemetry.
DECOY audits only systems the client is authorized to test. Paid work requires verified business ownership. Compatibility checks do not send messages to the chatbot.